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REPORTS TO: Team Lead and Utilization Manager





WORK SCHEDULE: Flexible Sunday – Saturday  9:00 a.m. to 7:00 p.m. (Depending on

family’s schedule).




PURPOSE: Under supervision, to perform senior level professional work involving the delivery of mental health services to individuals in need of counseling and case management services; may supervise Family Advocate when required. The primary role of your job is to provide services based on medical necessity, consistent with clinical recommendation and client needs; considering the vulnerability of our client population, you are required to provide the necessary intensive services (1 to 3/week) at least initially to mitigate multiple client needs and increase positive treatment outcomes. Any deviation from providing medically appropriate intensive and consistent services will be considered negligence and could lead to disciplinary action and/or termination of contract.  





  • Receive referrals of clients in need of mental health services and monitors client’s behavior in relation to treatment plan goals and client’s needs.

  • Responds appropriately to mental health emergency situations and utilizes crisis intervention techniques and procedures.

  • Provides counseling and supportive therapy to clients individually, family and/or in a group setting.

  • Provides case management services, coordinating services with various agencies in order to ensure on-going assessment and follow-through of treatment plans.

  • Maintains appropriate documentation of all client contacts, consultation with other relevant professionals, and documents any changes on treatment plan. Intervenes when appropriate in response to changes.

  • Attend mandatory weekly/bi-monthly team meetings, attend PMC mandatory trainings as well as All Staff Meetings.


  • Perform and submit timely required documents, including:

  • Complete the Basis 24 and enter data to the data base, 90 days from the beginning of treatment and at discharge for all clients under your care

  • Complete Perception of Care survey at discharge and entre data into the data base for all clients under your care

  • Complete online CAFAS (midpoint [90days] and discharge), for all Medicaid clients under your care

  • Provide a signed treatment plans to your UM for clients under your care within 10 days of initial visits

  • All clients under your care will require an electronic discharge summaries no matter what the circumstances of termination of services; you have 30 days to complete the discharge summary from your last service date

  • Required to provide referral source progress reports (bi-monthly); these reports should not be duplicates and cutting and pasting reports from previous reports could lead to disciplinary action or/and termination

  • You are required to provide necessary information to process St. Medicaid reauthorizations to the Authorization Coordinator 30 days prior to the end date.   

  • You are required to provide necessary information to the authorization specialist if you are currently servicing CMO clients when there are 3 or less units of individual/family therapy  remaining

  • You are required to provide your signed supervision logs for the previous month (if applicable) by the fifth day of the next month to Ms. Andrea Williford. This is a monthly requirement.

  • Your are required to put your BIRP notes within 48 hours from the service date for all clients; the note needs to be locked/signed 7 days from the day of service. All notes that do not comply with this guideline will be paid at half of your contractual rate.

  • Check e-mail daily and respond to PMC administrative requests within 36 hours.


  • You are required to familiarize yourself with information on client’s medical records for effective services:

  • Assessment and treatment recommendation

  • Reading psychological reports and psychiatric assessments when available

  • Refers clients to appropriate social service agencies when needed


  • Provides recommendations and testimony in court as to clients’ behavioral and mental health status.

  • Establishes and maintains effective public and working relationships and collateral contact.

  • Performs other duties as required.





Master’s Degree in Counseling, Marriage and Family, or Social Work required with at least five (2) years of experience providing direct client services. Knowledge of psychosocial evaluation and assessment, behavioral management models, counseling therapy, crisis management and intervention procedures and/or case management in high intensity clinical environment.



Essential Knowledge and Abilities:

  • Considerable knowledge of mental health disorders and treatment methods.

  • Considerable knowledge of case management principles and methods.

  • Considerable knowledge of the principles, practices, methods, and techniques used in the treatment of mental health disorders.

  • Considerable knowledge of human services and health resources in the community.

  • Working knowledge of techniques to identify clients with alcohol or drug problems.

  • Working knowledge of computerized program software, internet access, and database, spreadsheet and word processing programs.

  • Ability to utilize word processing, database and spreadsheet programs.

  • Ability to establish and maintain effective working relationships with clients, their families, service providers, colleagues, and the general public.

  • Ability to respond appropriately to mental health emergency situations and procedures.

  • Ability to communicate effectively, orally and in writing.

  • Ability to communicate with clients who have mental health disorders.

  • Ability to interpret mental illness and its diagnosis and treatment to clients and families.

  • Ability to provide skilled treatment to clients with social and behavioral problems.

  • Ability to follow all ethical and legal guidelines as prescribed by federal, state and local standards.

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